Advice and Guidance

Our Aim

It is extremely important to us that students and parents are aware of the system in place at Coppice should they need advice and guidance or in the event of raising a concern or complaint. Our aim is to ensure that the students and parents needs are addressed quickly and effectively by the relevant member of staff.

What to do if I need advice, have a concern or wish to make a complaint?

The best person to contact is your child's ACADEMIC TUTOR, Head of House, Assistant Head of House or House Manager:

• Head of Chillington - Mrs K Rhodes
  Assistant Head of Chillington - Mrs G Fitzgerald
• Head of Moseley - Mr M Dodd
  Assistant Head of Moseley - Miss L Willetts
• Head of Whitwick - Mr M Dowson
  Assistant Head of Whitwick - Mrs L Holdcroft
• Head of Bantock - Miss S McKenna
  Assistant Head of Bantock - Mr C Rowley
• Head of Sixth Form - Mrs H Corfield
• House Managers - Ms R Carnall and Mr R Wheeler

How can I express a concern or make a complaint?

1. Write a comment in your child's planner. There is space for parents' comments each week.
2. Telephone the school on 01902 558500.
3. Write a letter to the appropriate person or click here to contact us via the web site.
4. In an emergency, come directly to school. As the appropriate member of staff may be teaching or involved in duties, a telephone call to let us know you are coming will help avoid unnecessary waiting.

We will:

• Investigate your concern properly; See you in private;
• Normally respond within 2 days to telephone or written complaints;
• Keep you informed of progress.

Most problems are sorted out in this way. In the unlikely event of an unresolved problem, you have the right to contact:

Mrs J Fletcher, Headteacher (or Mr W Brisco, Chair of Governors)
c/o Coppice Performing Arts School, Ecclestone Road, Wednesfield, Wolverhampton, WV11 2QE
Click here to contact us via email

Or you can contact the:

Governors Support Team

Children and Young People, Wolverhampton City Council, Jennie Lee Centre, Lichfield Road, Wednesfield, Wolverhampton, WV11 3HT

If, after the Governors have dealt with your complaint, you are still unhappy with the decision and feel that the Governing Body have acted unreasonably, you can contact Pupil and Student services for further guidance.

Pupil & Student Services

Children and Young People, Wolverhampton City Council
Civic Centre, St Peters Square, Wolverhampton, WV1 1RR
Email: schoolbasedcomplaints@wolverhampton.gov.uk
Phone: 01902 554105

If, after the above methods, you are still not stisfied with the response, as part of Wolverhampton City Council participation in a 12 month pilot scheme (commencing September 2010), you can refer you complaint to 'The Local Government Ombudsman' for further investigation.

Local Government Ombudsman

PO BOX 4771, Coventry, CV4 OEH
Website: www.lgo.org.uk